Refund and Returns Policy

Last updated: August 17, 2026

Returns

We accept returns within 30 days of delivery. To be eligible, an item must be unused, in its original packaging, and in the same condition you received it.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. We’ll confirm the return details and next steps by email.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are issued to your original payment method, typically within 5–10 business days.

Damaged or defective items

If an item arrives damaged or defective, contact us within 14 days of delivery with photos of the issue, and we’ll arrange a replacement or refund at no cost to you.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. For defective or incorrect items, we cover return shipping.

Non-returnable items

Personalized or custom-engraved items (such as pet ID tags) can only be returned if defective or misprinted due to our error.