Frequently Asked Questions

Got questions? Here’s what pet parents ask us most.

How long does shipping take?

Please see our Shipping Policy for current processing and delivery timelines.

What’s your return policy?

Full details are on our Refund and Returns Policy page.

How do I know what size to order?

Each product page includes sizing guidance in the description.

Do you ship internationally?

We currently ship within the United States. If you are outside the US, contact us and we will let you know if we can accommodate your order.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

Still have a question?

Contact us and we will get back to you as soon as we can.